Refund policy

We want you to feel confident ordering. Every Neuro Salt purchase is backed by a 60-day money-back guarantee, and the steps below explain exactly how it works.

The 60-day guarantee

If you are not satisfied with Neuro Salt for any reason, you may request a full refund of the product purchase price within 60 days of the date you receive your order. The guarantee applies even to opened or partially used bottles, because we want you to actually try the formula, not leave it sealed on a shelf.

How to request a refund

Email orders@neurosaltofficial.com (or support@neurosaltofficial.com) with your order number and the email used to place the order.
Our team will reply with a return authorization and the return address.
Ship back any remaining bottles, including empties, using the instructions provided.
Once we confirm the return, your refund is processed.

Please do not ship anything back before contacting us, as returns without an authorization can be delayed or lost.

How refunds are processed

Approved refunds are issued to your original payment method. After we receive and confirm your return, refunds are typically processed within 3 to 5 business days, though your bank or card issuer may take a few additional days to post the credit.

What is and isn't covered

Covered: the product purchase price on orders bought through this official store within the 60-day window.
Not covered: original shipping fees, return postage, and any products purchased from third-party marketplaces or resellers rather than this official store.

Damaged or incorrect orders

If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery and we will make it right at no cost to you, including covering return shipping where needed.

Questions

Anything unclear? The contact page has every way to reach our Denver-based team, and we reply within 24 hours on business days.

Shop with confidence